The Department of Homeland Security created EAGLE II as a Multiple Award, Indefinite-Delivery, Indefinite-Quantity (IDIQ) contract to allow its components to easily procure a wide range of information technology solutions and support services. Citizant holds a prime contract in the DHS EAGLE II Full-and-Open Small Business Track for Functional Category 1 – Service Delivery.
Functional Category 1 (FC1) encompasses the following services:
Citizant’s EAGLE II delivery teams currently include subcontractors from ATH Solutions (DHS S&T task order) and IntegrityOne Partners (ICE DMSS task order).
Citizant’s Quality Assurance (QA) function is integrated across the EAGLE II Program through practices that plan and incorporate quality standards and monitor quality indicators. Product development and service delivery is enhanced by quality processes that operate at the task order level. This holistic approach to QA ensures appropriate quality oversight balanced with maximum efficiency of QA practices within each task order.
The EAGLE II Program Quality Assurance Plan is documented at the onset of the program and defines all QA standards, processes, job aids, templates, and measures of quality appropriate within the EAGLE II environment. Requirements for quality control will flow down from this program-level plan to the subsequent task orders.
Citizant will utilize our CMMI ML3-appraised Process Asset Library as a complement to existing customer processes to build a tailored quality management document foundation for EAGLE II, including plan templates, forms and procedures for tasks orders to utilize.
As task orders are initiated, Citizant works with customer stakeholders to establish the project’s schedule and technical requirements. Quality Assurance will be involved to define any project-unique standards and to establish the task-order specific quality review and audit schedule. Process and product audits will be scoped based on the criticality of the product or service being delivered. Independent audits of the Quality Program are also conducted to keep QA practices current with industry standards and to verify that quality follow-through actions, such as defect tracking and resolution, are occurring.
Citizant establishes and reviews quality metrics to determine if work products meet desired standards. We use data to improve the quality of future work processes and products. Effective measures are continually gathered and analyzed for appropriate day-to-day visibility into project performance.
Quality management activities are seamlessly integrated into the program and task-order schedule. Strategic programmatic and milestone reviews verify progress and validate quality. The following table provides an overview of Quality reviews, audits and evaluations.