The Department of Homeland Security created EAGLE II as a Multiple Award, Indefinite-Delivery, Indefinite-Quantity (IDIQ) contract to allow its components to easily procure a wide range of information technology solutions and support services. Citizant holds a prime contract in the DHS EAGLE II Full-and-Open Small Business Track for Functional Category 1 – Service Delivery.

Functional Category 1 (FC1) encompasses the following services:

Infrastructure engineering design, development, implementation and integration, including concept development, planning, requirements definition and analysis, systems design and development, integration, implementation, deployment, connectivity, wiring and cabling.

Enterprise software design, development, implementation and integration, including concept development, planning, requirements definition and analysis, software design and development, coding and testing, production, deployment, implementation, integration, and software application maintenance.

Help desk and field support services, Network and Security Operations, Collaboration Services (e.g., Email, Voice, Video Services, Wiring and Cable), full range of O&M solutions, from maintaining and upgrading individual pieces of hardware and software to full managed service solutions

Citizant EAGLE II Contract Details

Category: Details
Contract Name: DHS Enterprise Acquisition Gateway for Leading Edge Solutions II (EAGLE II) FC1
Contract number: # HSHQDC-13-D-E2059
Contract Expiration Date: Sept. 8, 2018 (base period)
Task order types: Cost Reimbursement, Time and Materials (T&M), Labor-Hour (L-H), and
Firm-Fixed Price (FFP)

Task Orders Received Under EAGLE II

Issuing Office/Component Task Order # Description Date Awarded
DHS Science & Technology Directorate
Office of the CIO
HSHQDC-17-J-00401 IT Operations & Maintenance  9/20/2017
DHS Immigration and Customs Enforcement HSHQDC-17-J-00003 ICE Data Management 1/25/2017
DHS Science & Technology Directorate
Office of the CIO
HSHQDC-14-J-00610 IT Operations & Maintenance 9/29/2014

Past Performance at DHS in the Last 3 Years

DHS Component & Program Project Type POP
DHS Immigration and Customs Enforcement Data Management 1/2017 – present
Science & Technology Directorate, Office of the CIO IT Operations & Maintenance 9/2014 – present

Citizant’s EAGLE II Subcontractors

Citizant’s EAGLE II delivery teams currently include subcontractors from ATH Solutions (DHS S&T task order) and IntegrityOne Partners (ICE DMSS task order).

Citizant’s Quality Assurance Program

Citizant’s Quality Assurance (QA) function is integrated across the EAGLE II Program through practices that plan and incorporate quality standards and monitor quality indicators. Product development and service delivery is enhanced by quality processes that operate at the task order level. This holistic approach to QA ensures appropriate quality oversight balanced with maximum efficiency of QA practices within each task order.

The EAGLE II Program Quality Assurance Plan is documented at the onset of the program and defines all QA standards, processes, job aids, templates, and measures of quality appropriate within the EAGLE II environment. Requirements for quality control will flow down from this program-level plan to the subsequent task orders.

Citizant will utilize our CMMI ML3-appraised Process Asset Library as a complement to existing customer processes to build a tailored quality management document foundation for EAGLE II, including plan templates, forms and procedures for tasks orders to utilize.

As task orders are initiated, Citizant works with customer stakeholders to establish the project’s schedule and technical requirements. Quality Assurance will be involved to define any project-unique standards and to establish the task-order specific quality review and audit schedule. Process and product audits will be scoped based on the criticality of the product or service being delivered. Independent audits of the Quality Program are also conducted to keep QA practices current with industry standards and to verify that quality follow-through actions, such as defect tracking and resolution, are occurring.

Citizant establishes and reviews quality metrics to determine if work products meet desired standards. We use data to improve the quality of future work processes and products. Effective measures are continually gathered and analyzed for appropriate day-to-day visibility into project performance.

Quality management activities are seamlessly integrated into the program and task-order schedule. Strategic programmatic and milestone reviews verify progress and validate quality. The following table provides an overview of Quality reviews, audits and evaluations.

Quality Reviews

  • Program Reviews assess whether the quality processes that have been tailored to the program are working effective and/or need revised.

  • Task-order reviews assess whether the tailored quality processes and delivered quality metrics are providing the expected results.

  • Milestone reviews ensure that control gates are met and applicable stakeholders are involved at key decision-points in the project’s progress.

Peer Reviews

  • Technical peers review the work product early in development. These early technical reviews are the single most cost-effective method for detecting and resolving defects early in the product development life cycle.

  • Reviews also provide the customer stakeholders an opportunity to review the work product early in product development using disciplined CMMI processes.

  • Milestone reviews ensure that control gates are met and applicable stakeholders are involved at key decision-points in the project’s progress.

Deliverable Reviews

  • Citizant provides advance draft review opportunities to customers for all contractual deliverables.

  • An assessment is made to determine if any component of the deliverable needs to be reworked.

Quality Assurance Audits

  • QA conducts scheduled, independent quality assurance audits throughout the course of a project.

  • Annual Customer Satisfaction Surveys: Citizant customers complete a survey, evaluating performance, compliance, responsiveness, and technical quality on a scale from 1-5. Corrective action is launched within 2 weeks for any non-satisfactory score.