PMO Support

End-to-End Program Management Support

Citizant’s comprehensive PMO support services help our Government clients meet mission-critical requirements in the most efficient and cost-effective manner possible. Whether working with a PMO or a project manager’s team, Citizant’s program management professionals ensure each project meets its stated requirements while adhering to schedule and budget.

Citizant’s holistic, integrated PMO support approach is based on our expertise in program management, process improvement, cultural transformation, and software development and integration. We have managed a wide variety of program types and disciplines, including:

  • Technology evaluations

  • Systems management

  • Legacy system migration

  • Application development

  • Application development

  • Procurement support, including performance-based contracting

  • OMB Exhibit 300 business case management

Citizant’s Performance Assurance Methodology (PAM) integrates quality best practices with project management maturity to enable successful deliver of multiple, concurrent projects in a PMO setting.

PMO Support

Robust “PAM” PMO Methodology

Citizant’s Performance Assurance Methodology (PAM) integrates quality best practices with project management maturity to enable successful deliver of multiple, concurrent projects in a PMO setting.

Rapid changes in technology and inefficiencies in application development processes have led Federal agencies to rethink the way they acquire their application development services. Federal agencies want iterative, responsive approaches like Agile. Yet they still need contractors who have deep experience and expertise in managing and maintaining their legacy enterprise applications.

Citizant’s application development approach draws from decades of experience with Waterfall, Rapid Application Development, Iterative, Spiral, and Agile methodologies. Our successful enterprise application engagements include:

  • Integrating effective tools, disciplined management processes, and industry best practices

  • Enabling transparency, accountability, and data-driven decision-making

  • Providing access to a vast process asset library maintained by project management and process improvement experts

  • Developing and implementing tailorable multi-model management and delivery approach blending PMBOK, ISO, CMMI, ITIL, and lessons learned

Our methodology enables the following key elements of a Federal PMO’s success:

  • Use of key performance indicators, organizational metrics, and visualization techniques

  • Fit-for-purpose application by experienced and certified project and IT portfolio management professionals

  • Rigorous Program Management Reviews (cited as an Industry Best Practice by both CMMI and ISO auditors)

  • Disciplined peer reviews and retrospectives

  • Well-defined and forward-looking risk management processes baked into delivery approach

  • Informed and implemented by culturally savvy management consulting personnel – culture is key

  • Audited annually to align with evolving agency needs and leading industry recommendations

Certified Processes and Proven Professionals

We employ a structured approach based on management best practices from CMMI-DEV and CMMI-SVC Maturity Level 3 and ISO 9001:2015. Citizant is a registered CMMI Institute Partner, recognizing our expertise and ability to deliver CMMI best practices, planning, and leadership. Our program management solutions are not only on target, but also lead to predictable, repeatable success – earning us an average of 4.8/5.0 on CPAR scores across all rated 2016 and 2017 task orders and programs.

Our staff of proven program management professionals includes many Project Management Professionals (PMP®) certified by the Project Management Institute (PMI), who employ PMI’s Project Management Body of Knowledge (PMBOK®). More than 75% of Citizant’s IT professionals hold certifications in relevant technical disciplines such as ITIL, Agile, DevOps, cyber security, IT service management, network engineering, or Federal EA.